Need Help? +805-577-1500

FAQ

Photo Questions

You may upload your proprietary photos in the following formats: PDF, JPG, JPEG, TIF, TIFF, EPS, AI, SVG, and PNG.
It means that your image may be too small for the photo product you are ordering which can result in a grainy or pixilated image on your item. Black and white images should have a resolution of 600 dpi (dots per inch) or higher. All other images should have a resolution of 300 dpi or higher. Since the overall appearance of your item is highly dependent on the quality of your photos, it is important to use the original and unedited photos; attempting to resize the photo may distort the image quality. If you have a photo under the minimum requirement, we recommend that you select a different photo in a larger size.
Your photo(s) will be reproduced as it appears on your product preview and in the photo quality submitted.
You are welcome to store an unlimited number of photos in your account.
You can upload up to 2GB at a time.
The photos that you upload to your account will be stored for 2 weeks. After that time period your photo(s) are automatically removed from your account.

Our Store

2215 First Street, #103
Simi Valley, CA 93065
United States of America

Opening hours:

Monday:

9:00 am - 6:00 pm

Tuesday:

9:00 am - 6:00 pm

Wednesday:

9:00 am - 6:00 pm

Thursday:

9:00 am - 6:00 pm

Friday:

10:00 am - 3:00 pm

Ordering

Relax and enjoy the process! We’ve created an easy process for you to follow when ordering your very own personalized print items. Our simple online ordering system allows you to customize and preview your products before completing your order. By clicking on any product, you will be directed to that item’s product detail page which features all of that product’s information. Once there, you can begin the personalization process.
Because the computer monitor or printer you use to view our invitations may not be color calibrated to produce an accurate color representation, slight color adjustments may occur. For exact color matching, we recommend that you first visit our print house to select actual color swatches to ensure your complete satisfaction. Note: Please proof your items carefully during the personalization process. Your order is in process immediately after you submit it; any changes to your product(s) will result in reprinting costs. Be sure to verify all of your information and spelling, as we will print exactly what you submit.
Our custom orders are printed and ready for pickup, delivery, or shipping within 3 - 7 business days after you submit your order (on most orders) and after it has been approved for print. We have a variety of shipping methods available including Ground, Second-Day, Third-Day and Next-Day. Rush order service is available for an additional fee.
Yes, you may place your order via phone during our normal business hours. Please call 805-577-1500. We can assist you with your order and questions: Monday - Thursday 9:00 a.m. - 5:00 p.m. or you can send us an email: info@bezigndesign.com.
We accept Visa, MasterCard, American Express, and Discover. We also accept checks, cash, and money orders for local business orders.
Your actual state and local sales tax is applied to your order during checkout.
This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. We have an SSL (Secure Sockets Layer) connection to wherever we ask you for personal information such as name, address, credit card number, etc. SSL is fully supported by all browsers.
Your satisfaction is extremely important to us! We will do our best to make your changes before your order is processed, however, due to our fast turnaround time, we cannot guarantee that we will be able to intercept or change any order once it has reached the production stage. We strongly advise that you make sure your order is correct before placing it. If we are able to catch the order before we process it, there will be a $20.00 charge for each part of the order to make the change. If the order has been printed, there will be the $30.00 charge plus a percentage of the order. Please call us at 805-577-1500 for assistance.
At Bezign, we want you to be completely satisfied with your purchase and experience. We hope that your expectations will be exceeded by our quality and service. If you are not satisfied with your finished product, please follow the steps outlined below so we can resolve the situation.
Return Policy for Personalized Items
If you are dissatisfied with your personalized items, please contact us within 14 days of receiving your order. We will work with you to resolve the issue quickly. If your order arrives damaged or with a manufacturing defect, we will gladly replace the damaged or defective item. It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your order is specifically made for you, and therefore Bezign cannot accept returns or refunds of personalized products if the dissatisfaction is not due to an error by Bezign. For instance, Bezign cannot refund personalized product(s) if the quality issue is due to:
  • Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.
  • Low quality or blurry photographs provided by the user.
  • Design or creative choices. Please be sure you are satisfied with the color combinations,
photographs and overall layout of your products before submitting your order. Please note that each order you submit is completed in-house by Bezign or by one of Bezign's professional printing partners. If you are ordering multiple copies of the same product, you are strongly encouraged to order all copies as part of one order to minimize variations in color. We calibrate our printers and work hard to keep the final products as consistent as possible, but slight variances in color may occur. Color or binding variations are normal occurrences and will not be considered manufacturing defects or deficiencies and will not qualify for replacement of product(s).

Shipping

We only ship within the continental United States. If there is a concern your order will not arrive in time for a deadline or special event, please contact us before you place the order and we will work with you to arrange rush printing and delivery whenever possible. Additional charges may apply for rush service. While we expect all deliveries to be made on time, weather and geographic locations may prevent delivery as guaranteed.