At Bezign, we want you to be completely satisfied with your purchase and experience. We hope that your expectations will be exceeded by our quality and service. If you are not satisfied with your finished product, please follow the steps outlined below so we can resolve the situation.
Return Policy for Personalized Items
If you are dissatisfied with your personalized items, please contact us within 14 days of receiving your order. We will work with you to resolve the issue quickly. If your order arrives damaged or with a manufacturing defect, we will gladly replace the damaged or defective item.
It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your order is specifically made for you, and therefore Bezign cannot accept returns or refunds of personalized products if the dissatisfaction is not due to an error by Bezign. For instance, Bezign cannot refund personalized product(s) if the quality issue is due to:
- Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.
- Low quality or blurry photographs provided by the user.
- Design or creative choices. Please be sure you are satisfied with the color combinations, photographs and overall layout of your products before submitting your order.
Please note that each order you submit is completed in-house by Bezign or by one of Bezign's professional printing partners. If you are ordering multiple copies of the same product, you are strongly encouraged to order all copies as part of one order to minimize variations in color. We calibrate our printers and work hard to keep the final products as consistent as possible, but slight variances in color may occur. Color or binding variations are normal occurrences and will not be considered manufacturing defects or deficiencies and will not qualify for replacement of product(s).